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I ordered the full Tokyo TN kit in the Spring and had a little trouble getting the order sent out to me. When I made Buchanʻs staff aware of this issue, they did everything in their power to resolve the issue as quickly and painlessly for me as possible. They not only resent the package to me but they also issued me a refund because of all the trouble I went through. Now *that* is impeccable customer service!
Buchanʻs is a small business that you should really support. They care about their customers and stand by their products. They carry so many cool products and some really hard to find items in North America. They also host great events (recently, they had an amazing nib meister named CY from Japan do a fountain pen nib customization event for them and their customers). I know I will be supporting them from afar (I live in San Francisco) for all eternity. Theyʻve made a loyal customer for life in me.
Also, these postcard refill notebooks are amazing. So ingenious. Get one if you havenʻt yet. Theyʻre so cool!